Shipping and Return Policy

At Onata Haus, we aim to provide a seamless shopping experience with fair, transparent policies.

 

Shipping Policy:
Processing Time: Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order is shipped.

 

Shipping Methods:
We offer standard and expedited shipping options through FedEx, UPS, DHL, and USPS. Shipping costs are calculated at checkout based on your location and selected shipping method.

 

International Shipping:
We ship worldwide! Please note that international orders may be subject to customs fees or import duties, which are the customer's responsibility.

 

Return Policy:
Eligibility Window: Items can be returned or exchanged within 30 days of delivery. Items must be unused, in their original condition, and with all tags and packaging intact, including dust bags and shoe boxes. Please be considerate when trying on shoes, and do not scuff or wear the bottoms.

 

Please note ALL JEWELRY is final sale.

 

Return Shipping: 
We offer free return shipping on all domestic orders. For international returns, the customer is responsible for return shipping costs.

 

To initiate a return, please email info@onatahaus.com with your order number and reason for return. For domestic orders, we will send over a prepaid return label and instructions. For international orders, please send to:

 

ONATA HAUS
1501 Randolph St
Carrollton, TX 75006
Refunds will be processed to the original payment method within 5-7 business days of receipt of the returned item. You will receive a confirmation email once your refund is complete.

 

Exchanges:
If you wish to exchange an item, please indicate this when you initiate the return. We will ship the new item once the original item is received and inspected.

 

Additional Notes:
Certain items, such as clearance or final sale items, are not eligible for return or exchange. This will be clearly indicated at the time of purchase.

 

Damaged or Defective Items: 
If you receive a damaged or defective item, please contact our customer service within 7 days of delivery for a replacement or refund.

 

We reserve the right to refuse any return if the product shows signs of wear, has been used, or has been altered from its original condition.

 

Returns outside the stated timeframe will be accepted at the discretion of ONATA HAUS and will be refunded only as store credit if accepted.

 

Thank you for shopping with Onata Haus!